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Jaya N

1 reviews | Active since Dec 2019

11 Jan 2022, 07:07

Dissatisfied Clientele Legal Client

Good morning

Sir/Mam

Anybody that has Clientele Legal Policy please cancel it as soon as possible. You are just wasting your time and money. Why I say so. I am client for two years now.Not a single time did i receive the service they so brag about in their ads. On 1 December 2021,I was unfairly dismissed from my job.I contacted Clientele Legal on 3 December and supp**** them with all the information they requested concerning my dismissal. During this period,I was contacted only thrice telephonically ;and was told on 3 January 2022,after the 30 day ccma deadline time period,that if I wanted any further assistance that i should approach the ccma. For a company that so often brags on our tv screens about their competency & winning capabilities;I feel its high time you stop misleading the people of Mzansi and try being more honest because it seems the only thing u want is our money.

Money rules,all else fails and so do you Clientele.

J.Naidoo Clientele Policy nr ***

0
Replies (3)
Clientele Legal
Clientele Legal's reply11 Jan 2022, 09:02
Official
Dear Jaya N 

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
   
Yours sincerely,

Shanitha Hanuman
Clientele Legal   
JN
Jaya N's update11 Jan 2022, 10:31
Reviewer Update
Today is the quickest Clientele Legal contacted me.I dont have to tell you why.I cancelled my policy after getting more lip service.Clientele Legal is absolutely useless and most of clients will realize that, sooner or later,the hard way.Times are hard so invest your money with somebody giving less lip service and more proactive.
Clientele Legal
Clientele Legal's reply11 Jan 2022, 11:54
Official
“Dear Jaya Naidoo,  We thank you for escalating your concerns to us and confirm that we have addressed the concerns raised with you today.  After discussing your claim with you today, we confirm that your matter, unfortunately, falls outside the ambit of your legal policy cover and has therefore been repudiated in accordance with our policy provisions. We further confirm that we will action your policy as per your instructions.  At Clientele Legal, we remain committed to ensuring a positive customer experience. Should you have any queries in the future, you are invited to contact us directly.

 Regards, 

A. Ramdass Complaints Case Manager"