MH
Mahira H
1 reviews | Active since Apr 2017
19 Mar 2018, 13:52
Dissatisfaction
Good day. A faulse allegation has been made against me, where I have to appear in court in a few days time.
Ive asked clientele to please appoint an attorney that they appointed on a previous matter. Reason being, im a very nervous person and this attorney makes me feel at ease and comfortable. After I specifically asked if clientele could appoint him again, because I contacted him and he informed me he is available. To my surprise my claim is approved and they appointed someone completely different.
Im really not happy about this. Ideally I feel more comfortable using the same attorney for my affairs.
Please advise
Helpful (0)
Replies (7)0
Replies (7)
Clientele Legal's replyOfficial
19 Mar 2018, 14:10Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
Clientele Legal's reply19 Mar 2018, 14:10
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
MH
Mahira H's updateReviewer Update
19 Mar 2018, 14:22For the record. They have appointed an attorney and I havent even received any details. Im very unhappy and as mentioned before I feel more comfortable with the previous attorney they appointed for me...... please clientele
MH
Mahira H's update19 Mar 2018, 14:22
Reviewer Update
For the record. They have appointed an attorney and I havent even received any details. Im very unhappy and as mentioned before I feel more comfortable with the previous attorney they appointed for me...... please clientele
MH
Mahira H's updateReviewer Update
20 Mar 2018, 05:54Hi..... how can you appoint an attorney thats based in strand when im from cape town cbd? This is not suitable for me. Its 50km from where I am. The person I spoke to from clientele **** and told me that the attorney is based in town. This is very inconvenient for me. Please advise urgently.......
MH
Mahira H's update20 Mar 2018, 05:54
Reviewer Update
Hi..... how can you appoint an attorney thats based in strand when im from cape town cbd? This is not suitable for me. Its 50km from where I am. The person I spoke to from clientele **** and told me that the attorney is based in town. This is very inconvenient for me. Please advise urgently.......
Clientele Legal's replyOfficial
20 Mar 2018, 07:37Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy.
We confirm that we have appointed an Attorney on our panel to represent you. The appointment was done within the ambit of your policy terms and conditions. We have also forwarded the relevant details to you via SMS and email earlier today.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Tanya Jooste
Legal Advisor - 2IC
Clientèle Legal
Best regards,
Clientele Legal's reply20 Mar 2018, 07:37
Official
Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy.
We confirm that we have appointed an Attorney on our panel to represent you. The appointment was done within the ambit of your policy terms and conditions. We have also forwarded the relevant details to you via SMS and email earlier today.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Tanya Jooste
Legal Advisor - 2IC
Clientèle Legal
Best regards,
MH
Mahira H's updateReviewer Update
20 Mar 2018, 07:41Are you aware that this appointed attorney is very far? Based in Strand?
MH
Mahira H's update20 Mar 2018, 07:41
Reviewer Update
Are you aware that this appointed attorney is very far? Based in Strand?
MH
Mahira H's updateReviewer Update
20 Mar 2018, 08:25Please can someone contact me urgently
MH
Mahira H's update20 Mar 2018, 08:25
Reviewer Update
Please can someone contact me urgently
Clientele Legal's replyOfficial
20 Mar 2018, 14:52Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy.
We confirm that we have appointed an Attorney on our panel in Cape Town to represent you. We have also forwarded their contact details to you via SMS and email. The previous Attorney appointed attends to matters within the Cape Town area and therefore the intention was not to misrepresent you in terms of their actual location.
We apologise for any inconvenience caused and thank you for allowing us to resolve your concerns.
Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Tanya Jooste
Legal Advisor - 2IC
Clientèle Legal
Best regards,
Clientele Legal's reply20 Mar 2018, 14:52
Official
Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy.
We confirm that we have appointed an Attorney on our panel in Cape Town to represent you. We have also forwarded their contact details to you via SMS and email. The previous Attorney appointed attends to matters within the Cape Town area and therefore the intention was not to misrepresent you in terms of their actual location.
We apologise for any inconvenience caused and thank you for allowing us to resolve your concerns.
Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Tanya Jooste
Legal Advisor - 2IC
Clientèle Legal
Best regards,