AR
Adrian R

1 reviews | Active since Feb 2015

16 Nov 2017, 13:15

Dishonest, Incompotent & Ruthless

CLIENTELE LEGAL: Be extremely wary of Clientele. I have had only trouble & empty promises from them from day 1. And when I tried to finally use their services I have been paying for all this time, they had all kinds of excuses and were very rude to me. Out of pure frustration I cancelled their services about 2 months ago in writting and over the phone, but they simply ignored me and are STIILL *****ing their amount in fees from my useless FNB account, which I also cancelled with FNB 3 times already. I don't know what to do anymore. I am legally disabled, semi-bedridden and, thus, unabled to work & very poor. I simply cannot afford to loose a R170 a month to a dishonest, incompotent, useless CLIENTELLE at all. How do I stop them from continuing to ***** me & get my prescious money back? Can someone please, help me?

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Replies (4)
Clientele Legal
Clientele Legal's reply16 Nov 2017, 14:07
Official

Thank you for raising your concerns with us.

Your matter has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply21 Nov 2017, 09:08
Official

Thank you for bringing the matter to our attention and for the opportunity to address your concerns. We confirm that the advisor fully advised you on your legal matter and did so in a professional manner.

At Clientele Legal, we are committed to ensuring a positive client experience and we will proceed to action your policy as per our telephonic conversation on Friday.

Best regards

Will Fritz
Supervisor
Clientèle Legal

AR
Adrian R's update22 Nov 2017, 13:26
Reviewer Update
Clientele Legal: They promised me a refund of the payments they took long after I cancelled my contract with them since I have had ONLY dishonesty, incompotence, costs & trouble with them right from the start. They even sent me a document to sign for the refund. Now they are going back on their word & refuse to refund me my money. I am so dejected with their incompetence & lies. I don't know where to turn any more to get my money back from Clientele. I have been forced to fight this losing battle with Clientele for many months, while I still have absolutely nothing to show for it - completely wasted efford, cost & energy I do not have.
Clientele Legal
Clientele Legal's reply23 Nov 2017, 09:32
Official

Thank you for raising your concerns.

We confirm that the advisor fully advised you on your legal matter previously and did so in a professional manner.

At Clientele Legal, we are committed to ensuring a positive client experience and we will proceed to action your policy as per our telephonic conversation on Friday and today.

We do understand your frustration, however; we have not refused to action the refund. Once you have forwarded the email to us, as agreed today, we will process it for payment.

Please contact us on *** or email: *** should you have any further concerns.

Best regards

Will Fritz
Supervisor
Clientèle Legal