Disgusting Service from Clientèle Legal – I Want to Cancel My Policy

I am extremely disgusted with the poor service I constantly receive from Clientèle. Every time I log a claim, I am forced to run around and write complaints before my matters are even attended to. This is a second complaint that I'm writing in regards to this claim.

The last time I was contacted was last week Monday, when I was told that an email would be sent to the hospital in question. To this day, I have not received any update. Today when I called, the agent told me there is an email that was sent, but I have never received it. He even resent the email while I was on the call, but I still did not receive it. Instead, I was told that my claim has now been escalated to the complaints department — yet even the agent could not get hold of them. All he could do was request a call back from them, which has not happened.

This level of service is unacceptable. As a paying customer, I should not have to chase and beg for feedback on a claim. Clientèle must urgently improve their service and resolve my matter.

Due to this ongoing poor service, I no longer wish to continue with Clientèle and I want to cancel my policy.