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MN
Masixole N

1 reviews | Active since Feb 2014

17 Sept 2024, 15:10

Disgusting service from clentele

Clientele legal is a ****. I logged a claim with them last week for a civil matter. I have not received any feedback from them till today. The agent who was supposedly going to call me probably lost my number because i have not received any calls from them. ***

0
Replies (7)
Clientele Legal
Clientele Legal's reply17 Sept 2024, 16:13
Official
Dear  Masixole, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
MN
Masixole N's update17 Sept 2024, 16:23
Reviewer Update
Sounds like a standard and automated reply.
Clientele Legal
Clientele Legal's reply18 Sept 2024, 12:07
Official
Dear Masixole,  We thank you for escalating your complaint to us and allowing us an opportunity to resolve same.  We confirm that we have contacted you and advised you on your matter. We will keep you posted on the developments.  Should you wish to discuss further, please contact us directly.  Kind regards,
Clientele Legal
MN
Masixole N's update26 Sept 2024, 13:58
Reviewer Update
Hi clientele legal/ Lindiwe Mazibuko

Please note i am having serious challenges with my current issue. Firstly i dont know the person dealing with my issue. The lady calls once a week to give an update. I cannot call or email her directly to request something because i dont have her direct contact details. Secondly there is no reference number for my issue, therefore its difficult to do any follow ups. Thirdly i requested for the letter of demand to be sent to me as i am struggling to get the address of the person but till today i have not received the document. I feel like my issue is not given the attention it requires
Can you please treat us like royalty, as you claim in you ads.
Clientele Legal
Clientele Legal's reply26 Sept 2024, 15:45
Official
Dear  Masixole, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
MN
Masixole N's update26 Sept 2024, 16:00
Reviewer Update
Hi Lindiwe

Please note Remona has made contact and has given me the docs i requested. Thank you for the prompt reply.

I do have one clarity-seeking question that i have asked via email. Just waiting for her to reply so I can take the neccessary steps on my side.

Kind regards
Clientele Legal
Clientele Legal's reply05 Oct 2024, 09:35
Official
Dear Masixole Kindly note that a response to your query has been emailed to you since we could not get hold of you over the phone.

Should you wish to discuss further, please contact us directly. Kind regards
Clientele Legal