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Stephanie van den Berg

1 reviews | Active since Sept 2019

23 Nov 2020, 09:54

Disgusting service

I have been with clientel legal n while now and the service is horrifying. They take weeks to call. Months to resolve matters always have some reason why somthing is not covered. Or they always have a srwason why u are not allowed to have a lawer. This is so sad that they give service like this. I want the accounts manadger to call me. The way i feel i want all my money back i have evere paid as it was money in tje water i could just as well pay my own way.

0
Replies (5)
Clientele Legal
Clientele Legal's reply24 Nov 2020, 08:52
Official
Dear Stephanie van den Berg ,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal       
Clientele Legal
Clientele Legal's reply25 Nov 2020, 10:32
Official
“Dear Stephanie van den Berg, 
 
We thank you for escalating your concerns to us and resolving the complaint with you today. 
 
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. 
 
We confirm as discussed that we have provided you with a way forward and will attend to the necessary. 
 
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future. 
 
Yours sincerely,
 
A. Ramdass 
Complaints Case Manager
Clientele Legal" 
 
SvdB
Stephanie van den Berg's update28 Nov 2020, 06:58
Reviewer Update
So they tel me that the problem is resolved ill be refunded and then bam they debit again. This is the type of service that digusts me. Im so mad i cant even think.
SvdB
Stephanie van den Berg's update01 Dec 2020, 13:39
Reviewer Update
1Dec and im still waiting for a call i asked for at 9am. Also after i was told ill be refunded you go and debit my acc again
***........
SvdB
Stephanie van den Berg's update01 Dec 2020, 16:01
Reviewer Update
4:03 still no call back utter disgusting service