Disgusting Service

Clientele is extremely arrogant and ***********.

I have been a member of them for many years and have never missed a debit order yet their service is amateurish and they treat me like I owe them something. I am very disappointed indeed as it would seem as if I’m going to end up paying a real lawyer, something which they do not seem to have in their employ, to help me with my current legal problem.

My wife was involved in an accident on 10.02.2021 with another vehicle and on 09.04.2021 I was contacted by the legal firm appointed by the third party’s insurance to claim damages from me.

I prepared a sketch along with my wife’s version of events. I also did some research on how to combat the claim. I forwarded all of the documentation, pictures as well as the quotation and claim from the third party through to Clientele for assistance on 13.04.2021.

After 10 days of not hearing from their consultants, I phoned with the last bit of airtime that I had on 23.04.2021. The consultant was very rude and defensive about the delay in communication with me. She asked what happened and I explained, also briefly going into the defence I prepared. My airtime ran out and guess what, they never returned my call. Instead later that day, they forward me an email that they sent to the third party in which they mistakenly say that I was the person involved in the accident and asking for a quote from the third party. During our telephone conversation earlier that day, their consultant confirmed that they had all of the documents that I sent through to their office on record yet she still made this armature mistake.

The third party’s representative is already planning on issuing a summons and has advised me twice to rather deal with them directly as Clientele does not seem to know what they are doing. With my experience with them both past and present I cannot help but think that he is right.

It would seem as if I will now need to deal with the matter myself and possibly also appoint and pay for a legal representative to help me. This is a bitter pill to swallow considering how long I have been a loyal client.

I will not leave this here. This is the first of many complaints that I will post everywhere I can. I am also preparing my complaint to submit to the OSTI in which I will also request for a premium refund from Clientele considering that they, like a parasite, are the only ones to benefit from our business relationship.

I need you to provide me with a proper legal representative that knows what they are doing, that is willing to read the documents that I submitted previously and that is willing to communicate with me alternatively, I need you to recommend a proper lawyer to aid with my case. You promise legal cover but only provide headaches and a lot of stress. With what I am experiencing, I find it hard to believe that anyone in your adverti*****ts are genuine clients. I rather believe that they are employees or paid actors. I challenge you to review my history with you and prove to me how you have ever once helped me with an issue.