LT
Lizel T
1 reviews | Active since Oct 2010
02 Nov 2020, 12:47
Disgusting service
I have been waiting for 2 weeks now for Clientele to get back to me on a legal matter. They just couldn't care less about their customers. I have sent now 4 requests for someone to phone me back..... still nothing.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
02 Nov 2020, 13:03Dear Lizel,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Nov 2020, 13:03
Official
Dear Lizel,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
03 Nov 2020, 15:52“Dear Lizel, We thank you for escalating your concerns to us. Unfortunately, we have not had the opportunity to address the concerns raised herein with you or your husband being the main member on the policy, as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with the matter further, within the terms and conditions of your legal policy. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply03 Nov 2020, 15:52
Official
“Dear Lizel, We thank you for escalating your concerns to us. Unfortunately, we have not had the opportunity to address the concerns raised herein with you or your husband being the main member on the policy, as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with the matter further, within the terms and conditions of your legal policy. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”