mG
mbusi G
1 reviews | Active since Mar 2015
11 Aug 2023, 08:37
Disgusting
I really have a problem of cliental Legal debiting my account before time. My debit order date is on the 15 but they debited my account today on the 11th leaving my account on negative. I REALLY FIND THIS UNPROFESSIONAL AND UTTERLY DISGUSTING! Tired calling and they said they got a stuff function
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Replies (2)
Clientele Legal's replyOfficial
11 Aug 2023, 14:17Dear mbusi
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply11 Aug 2023, 14:17
Official
Dear mbusi
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
14 Aug 2023, 09:07Dear Mbusi G ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that our billing process uses an early tracking system to recover premiums. This billing system will track your account for when funds become available in your bank account, so they can be deducted immediately to ensure that you are constantly covered.
We would further like to confirm that the early tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephone discussion, we confirm that the policy has been flagged for no early debit orders. Moving forward, should your debit date fall over a weekend or public holiday, we will debit your account on the first working day after.
We sincerely apologize for the inconvenience that this may have caused you. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that our billing process uses an early tracking system to recover premiums. This billing system will track your account for when funds become available in your bank account, so they can be deducted immediately to ensure that you are constantly covered.
We would further like to confirm that the early tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephone discussion, we confirm that the policy has been flagged for no early debit orders. Moving forward, should your debit date fall over a weekend or public holiday, we will debit your account on the first working day after.
We sincerely apologize for the inconvenience that this may have caused you. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Clientele Legal's reply14 Aug 2023, 09:07
Official
Dear Mbusi G ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that our billing process uses an early tracking system to recover premiums. This billing system will track your account for when funds become available in your bank account, so they can be deducted immediately to ensure that you are constantly covered.
We would further like to confirm that the early tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephone discussion, we confirm that the policy has been flagged for no early debit orders. Moving forward, should your debit date fall over a weekend or public holiday, we will debit your account on the first working day after.
We sincerely apologize for the inconvenience that this may have caused you. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that our billing process uses an early tracking system to recover premiums. This billing system will track your account for when funds become available in your bank account, so they can be deducted immediately to ensure that you are constantly covered.
We would further like to confirm that the early tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephone discussion, we confirm that the policy has been flagged for no early debit orders. Moving forward, should your debit date fall over a weekend or public holiday, we will debit your account on the first working day after.
We sincerely apologize for the inconvenience that this may have caused you. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal