1 reviews | Active since Aug 2016
Disgusted by service
<p>I am still waiting for a refund ref no cer465631. Policy number ********** 58 which after many calls and reporting it on this very platform is still not done. All you say is how can u provide excellent service. You can't. On the 3 Oct Karabo monaisa promised it would be done. Hey I'm still waiting. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
As per telephonic discussion we have confirmed the information provided by our consultant (Karabo) was accurate, however the delay in processing the funds was due to the difference in surnames supp****, on the supporting documents.
To ensure that payment is made to the correct account, an account verification was done before the funds was processed. We have since confirmed that the amount has been processed and the funds should reflect in your account within 24 hours.
We would also like to take this opportunity to sincerely apologize for the service received on the enquires and assure you this is not the level of service we aim to offer to our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per telephonic discussion we have confirmed the information provided by our consultant (Karabo) was accurate, however the delay in processing the funds was due to the difference in surnames supp****, on the supporting documents.
To ensure that payment is made to the correct account, an account verification was done before the funds was processed. We have since confirmed that the amount has been processed and the funds should reflect in your account within 24 hours.
We would also like to take this opportunity to sincerely apologize for the service received on the enquires and assure you this is not the level of service we aim to offer to our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist