1 reviews | Active since Aug 2016
Disgusted by service
<p>Hi I am disgusted by clientele's service I have on 2 occasion's sent emails requesting their service they send an email back acknowledging my email and an agent will get back to me in 48hrs. Then for the past 2 months they have debited my account on the 22nd of the month causing me to pay unpaid debit orders of r120. And the premium is r170. I have always had my account debited on the 28th of the month. When I called in I was told that is only a tracking system if that is so the system should be able to track if there's money in the account . I then requested this policy be cancelled up until now no one has contacted me. Your website says you open on Saturday but when I called it says you closed. Can someone please explain what is happening. I have always been impressed by you service but for the last 3month's very dissapointed. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We confirm having contacted you today to address your concerns.
As discussed, your claim is being attended to and we will provide you with the necessary feedback shortly.
We have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with and we have provided you with the relevant solutions regarding the bank charges incurred.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
We confirm having contacted you today to address your concerns.
As discussed, your claim is being attended to and we will provide you with the necessary feedback shortly.
We have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with and we have provided you with the relevant solutions regarding the bank charges incurred.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist