Disgruntled Customer!!!

It's a pity that I'm not the only one complaining about Clientele Legal service. Under COVID-19 it was requested that they give us payment holiday since we are not working, i received money from my sister and i did not get paid, they deducted that money. I phoned them and asked them to reverse it they said they can't! I didn't go to work today because i didn't have taxi fare and i wanted to sort this issue with my bank, i was told to contact Clientele and that's the baddest service I've ever received in my entire life from Clientele. This is the second incident I've had with them and I've never been satisfied by their services and assistance, they just don't care about their clients. On paper they are all talk but no action, lying on national television but they treat their customers like garbage! Now they tell me they will cancel my policy, because i asked them to, but i must not be surprised if they deduct again! What exactly is that!?!? Isn't that *****??? N***!