LM
Lonwabo M

1 reviews | Active since Jun 2017

20 Aug 2019, 19:04

Disgruntled Client, made a fool by Clientele Legal.

Out of all the legal services my family entrusted to handle our affairs we picked Clientele Legal, well that was a grave mistake, we really thought their reputation was reputable but instead when we needed them the most to help us resolve an issue with my fathers estate we were told we aren’t covered! We were and still are being referred from pillar to post, it got so bad they transferred us to Legal Wise which isn’t even our legal representatives. clientele is so quick to dismiss their clients and Very quick to deduct monthly premiums. We are in desperate need of a lawyer as my fathers estate is being challenged, but now This!. The lady on the other side of the telephone even went as far as to say we should another premium before representation, we’ve been with clientele for 4 months now, and when we signed up we were told we could claim after our 3rd installment, is Clientele a real company or just one of those flyby night, Mickey Mouse companies. We are on the verge of taking this to the Oumbuds man.

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Replies (2)
Clientele Legal
Clientele Legal's reply21 Aug 2019, 08:35
Official
Dear Lonwabo,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply03 Sept 2019, 08:32
Official
Dear Lonwabo,
 
We thank you for escalating your complaint to us and allowing us the opportunity to address same with the relevant policy holder. 
 
We understand your frustration, however, please be advised that Clientele Legal has no record of your specific request for legal assistance. Kindly be advised further that Clientele Legal is not affiliated with Legal Wise in any way and therefore, calls would not be transferred to them.
 
We confirm having discussed this matter with the relevant policy holder and wish to advise that we have successfully actioned the request. 
 
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
 
Yours sincerely, 
 
Casey Swartz
Complaints Case Manager