MR
Marvin R
1 reviews | Active since Aug 2017
04 Oct 2019, 13:39
Discusting service and lack of response or response time, not a single claim processed to date and completed.
I have filed numerous claims and they have done absolutely nothing regarding the matters. I have been paying my premiums for nothing because they have been of no help. I will be complaining to the law society and blasting them on social media, maybe desmond dube will make a better lawyer.
I have claims outstanding from 2017/2018. I then make another and they tell me its with customer care because they are looking for ways to get out of assisting me. *** am I paying for? I want a refund for all the time that I have been a client.
They have "lawyers" probably without an LLB who bull**** customers over the phone at their call centre. I can also sit on the phone and google things while talking to a customer.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
04 Oct 2019, 16:32Dear Marvin R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Oct 2019, 16:32
Official
Dear Marvin R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
MR
Marvin R's updateReviewer Update
04 Oct 2019, 17:33Thanks for response if only the resolution of claims and issues were that fast.
MR
Marvin R's update04 Oct 2019, 17:33
Reviewer Update
Thanks for response if only the resolution of claims and issues were that fast.
Clientele Legal's replyOfficial
09 Oct 2019, 09:44Dear Marvin R,
Thank you for escalating your concerns to us.
You have been unreachable on all telephone numbers supp****.
We confirm that on your labour matter detailed assistance was provided to you and we have sent a detailed email to you.
You have informed us that your family law matter occurred prior to the commencement of the policy, therefore, the matter is pre-existing (occurred before you took out the policy). We can only assist within the ambit of your policy, unfortunately there is no legal representation on pre-existing matters. We have again sent you our policy documents highlighting the matters that are covered under your policy.
Please remember to update your contact details with our offices to enable us to contact you and give you feedback on your matters. This would also ensure that you receive the response to your queries, as you have not been available telephonically.
We hire trained legal advisors and strive to provide the best possible service in accordance with our legal policy.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Should you wish to discuss your matter in further detail, please contact us on *** or email us at ***
Regards
Karshan Dehal
Complaints Case Manager
Clientele Legal's reply09 Oct 2019, 09:44
Official
Dear Marvin R,
Thank you for escalating your concerns to us.
You have been unreachable on all telephone numbers supp****.
We confirm that on your labour matter detailed assistance was provided to you and we have sent a detailed email to you.
You have informed us that your family law matter occurred prior to the commencement of the policy, therefore, the matter is pre-existing (occurred before you took out the policy). We can only assist within the ambit of your policy, unfortunately there is no legal representation on pre-existing matters. We have again sent you our policy documents highlighting the matters that are covered under your policy.
Please remember to update your contact details with our offices to enable us to contact you and give you feedback on your matters. This would also ensure that you receive the response to your queries, as you have not been available telephonically.
We hire trained legal advisors and strive to provide the best possible service in accordance with our legal policy.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Should you wish to discuss your matter in further detail, please contact us on *** or email us at ***
Regards
Karshan Dehal
Complaints Case Manager