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Olefile R
1 reviews | Active since Nov 2021
04 Nov 2021, 14:32
Disappointing service q
I have been a clientele client for more than 2 years i have a legal cover and an investment plan with them ,i requested them to give me some of my money almost a month ago which was suppose to be in within 24-48 hours according to them,i have spent a lot of money calling them everyday to find out what is it that i must do to get my money from them,I literally just spoke to them now hearing the same story i was told by 10 people before the last consultant i just spoke to so is a mistake that i have been with them for this long my advice is for all of us clients to find a better service provider than clientele
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Replies (2)
Clientele Legal's replyOfficial
04 Nov 2021, 14:34Dear Olefile goldrich R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Nov 2021, 14:34
Official
Dear Olefile goldrich R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
05 Nov 2021, 15:24Dear Olefile goldrich R,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all the raised concerns regarding your query. Kindly note that we will contact you once again on 08/11/2021 as per request to discuss the matter further.
Furthermore, we would like to take this moment to apologize for any inconvenience caused with regards to the delayed payment and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all the raised concerns regarding your query. Kindly note that we will contact you once again on 08/11/2021 as per request to discuss the matter further.
Furthermore, we would like to take this moment to apologize for any inconvenience caused with regards to the delayed payment and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply05 Nov 2021, 15:24
Official
Dear Olefile goldrich R,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all the raised concerns regarding your query. Kindly note that we will contact you once again on 08/11/2021 as per request to discuss the matter further.
Furthermore, we would like to take this moment to apologize for any inconvenience caused with regards to the delayed payment and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all the raised concerns regarding your query. Kindly note that we will contact you once again on 08/11/2021 as per request to discuss the matter further.
Furthermore, we would like to take this moment to apologize for any inconvenience caused with regards to the delayed payment and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal