Disappointing service

I am very disappointed at the poor service received from clientele legal as I had emailed them on the 21st February 2019 as well as phoned them (due to no response i had to contact them)....the lawyer i spoke to said the person handling my case regarding the matter is not available I further had to wait and receive an email on the 15th March 2019 I further emailed them and am still awaiting a response to date....is that the excellent service you guys offer

After two weeks I get a response to be advised that I am not covered ....for the past 3 years i have been paying R160 p/m....and have not used my services

If that is the case I should have saved my money as I only asked for the quote to be added as a legal agreement .

And was told that I am not covered ....So basically now I am in a legal predicament since my contractor did all the wrong things and am left withOut any proper legal advise due to this .....your excuse would be that I

Failed to pay one premium and will not execute any claims against my current claim.

It is really disappointing to pay for services and not be able to use it when you need it the most.

Why do we pay than? .....to be cheated .....the legal business suppose to be the most understanding as you are put in predicaments where lawyers are supposed to help.

I would definitely not recommend such an unhelpful service in my life and to think I was going to recommend more people as it is a necessity to have legal cover but not with a service provider that responds after a month.

There were quick to send an sms when I did not pay but to deliver on services there tend to take a back seat.

The adverti*****ts on television seems soo convincing and reassuring as peace of mind is given but once you take it than you realise the false advertising.

The 24 hour service does not apply.

I would really like a response from this wonderful service.

Thank you