Disappointing Experience Unauthorised Debits and Poor Communication with CLIENTELE Support Service

I am writing to share my recent experience with Clientele Support Service, which has left me deeply dissatisfied and frustrated.

On January 25, 2024, I discovered an unauthorized debit from my account for a policy that I never initiated with Clientele. Despite my efforts to rectify this error by contacting their customer support, I encountered numerous challenges and obstacles. Despite assurances of a callback within 72 hours, I received no communication whatsoever. When attempting to follow up, I was met with excuses about system issues and a lack of resolution.

Furthermore, Clientele deducted funds from my account again this month, compounding the issue. While I eventually managed to revise the policy, the lack of effort on their part to rectify the initial mistake is concerning and unprofessional.

I demand an immediate refund for the unauthorized deductions and an explanation for the poor communication and disregard for customer satisfaction. This experience has severely eroded my trust in Clientele Support Service.

I hope that by sharing my experience, others will be wary of engaging with Clientele Support Service and that this review will prompt them to improve their customer service practices.

Thank you for providing platform to voice consumer experiences. Kindly contact me on ***