ZV
Zee V
1 reviews | Active since Nov 2017
08 Sept 2020, 14:10
Disappointed in turn around time and availability
The call centre isn't available when needed. Imagine if I had a legal emergency which I did last week and I had to use the legal department at work. Now I wonder why I have my membership.
They take long to call back.
Doesn't seem very willing to cover and that makes me nervous
I'm close to cancelling my membership and I'd rather donate my 200 to homeless people
App doesn't work as easily as it should
Do better please. And your apology must mean something not just to "apologize"
Anyway hope to hear from you
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
08 Sept 2020, 14:43Dear Zee V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Sept 2020, 14:43
Official
Dear Zee V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Sept 2020, 10:39“Dear Zee V, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We have noted your concerns and they have been escalated as discussed. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, A. RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply09 Sept 2020, 10:39
Official
“Dear Zee V, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We have noted your concerns and they have been escalated as discussed. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, A. RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"