UG
Unathi G
1 reviews | Active since May 2015
25 Sept 2025, 11:37
Disappointed Clientele legal and disgusted at the same time
I'm so disappointed with Clientele legal when I joined the policy they did false advertising. The agent that I spoke with **** to me. They promised to assist me after paying 3 consecutive premiums but now they're refusing to assist me. I'm so disappointed and disgusted at the same time.i paid my premiums so that I can be assisted.
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Replies (2)
Clientele Legal's replyOfficial
25 Sept 2025, 11:40Dear Unathi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply25 Sept 2025, 11:40
Official
Dear Unathi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
26 Sept 2025, 07:12Dear Unathi,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant.
By now our Investigator Skhumbuzo Mbhele has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct
Clientele Legal's reply26 Sept 2025, 07:12
Official
Dear Unathi,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant.
By now our Investigator Skhumbuzo Mbhele has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct