JN
Jaya N

1 reviews | Active since Dec 2019

17 Dec 2019, 17:54

Disappointed by Clientele Legal

Hi So I first wrote about Cell C and complained about them ;about my data disappearing and they couldnt resolve the matter. Being a Cientele Legal client ,I contact Clientele Legal and ask for advice concerning the matter. Again,another disappointment,because this is not a matter they handle as I must first seek clarity and get more information from Icasa...or Cell C Crux of the matter is Clientele Legal is afraid to take on Cell C because Cell C has big-shot lawyers. Clientele Legal I just want u to know this,u are very quick,as a matter of fact the first to deduct your money,via debit order from my bank account,but when it comes to giving service;you are pathetic. You bluff the people using actual clients day in day out on tv...come on...prove yourself now. Let's see if you are more talk than action.

If I am paying you every month for your services,then work for it.Dont make me do all the work.What am I paying you for

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Replies (2)
Clientele Legal
Clientele Legal's reply18 Dec 2019, 09:43
Official
Dear Jaya N,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply18 Dec 2019, 12:45
Official
Dear Jaya N
 
We wish to thank you for escalating your complaint to us. 
 
We confirm that we telephonically contacted you to address your concerns. We advised you fully on your matter and discussed what will be done to assist you with your matter. We also confirm that we will keep you posted on the developments.
 
We understand your frustration and apologise for any inconvenience caused. As discussed, should you encounter any legal issue in as far as this matter is concerned, you are welcome to contact us for further advice and on *** or email us at ***.
 
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. 
 
Yours sincerely,
 
Cyril Mbatha
Complaints Case Manager
Clientèle Legal