ZCMM
Zilungile Carol Mygirl Memela
1 reviews | Active since Apr 2021
24 Nov 2021, 20:23
Disappointed and confused p
Good evening I would like to know if you have a lawyer with clientele legal, who is supposed to represent you at ombudsman? Do I have to deal with ombudsman myself while I'm paying for a lawyer at clientele?
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Replies (3)ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
24 Nov 2021, 20:27Clientele Ref P***
ZCMM
Zilungile Carol Mygirl Memela's update24 Nov 2021, 20:27
Reviewer Update
Clientele Ref P***
Clientele Legal's replyOfficial
25 Nov 2021, 09:26Dear Zilungile carol mygirl M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply25 Nov 2021, 09:26
Official
Dear Zilungile carol mygirl M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
29 Nov 2021, 10:24 “Dear Zilungile carol mygirl M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that the allocated advisor provided accurate advice to ensure that your interests are protected in respect of your claim. The relevant Ombudsman requires escalations directly from the complainant and in some instances, it may impact your complaint if a lawyer is involved. We confirm having discussed the way forward regarding your matter. Please be reminded to provide us with the outcome from the Ombudsman once received, to enable us to assess your claim further. The supporting documents will be provided to the Ombudsman as confirmed. Please contact us directly should you have any queries in the future. Kind regards, K Dehal Complaints Case Manager”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that the allocated advisor provided accurate advice to ensure that your interests are protected in respect of your claim. The relevant Ombudsman requires escalations directly from the complainant and in some instances, it may impact your complaint if a lawyer is involved. We confirm having discussed the way forward regarding your matter. Please be reminded to provide us with the outcome from the Ombudsman once received, to enable us to assess your claim further. The supporting documents will be provided to the Ombudsman as confirmed. Please contact us directly should you have any queries in the future. Kind regards, K Dehal Complaints Case Manager”
Clientele Legal's reply29 Nov 2021, 10:24
Official
“Dear Zilungile carol mygirl M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that the allocated advisor provided accurate advice to ensure that your interests are protected in respect of your claim. The relevant Ombudsman requires escalations directly from the complainant and in some instances, it may impact your complaint if a lawyer is involved. We confirm having discussed the way forward regarding your matter. Please be reminded to provide us with the outcome from the Ombudsman once received, to enable us to assess your claim further. The supporting documents will be provided to the Ombudsman as confirmed. Please contact us directly should you have any queries in the future. Kind regards, K Dehal Complaints Case Manager”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that the allocated advisor provided accurate advice to ensure that your interests are protected in respect of your claim. The relevant Ombudsman requires escalations directly from the complainant and in some instances, it may impact your complaint if a lawyer is involved. We confirm having discussed the way forward regarding your matter. Please be reminded to provide us with the outcome from the Ombudsman once received, to enable us to assess your claim further. The supporting documents will be provided to the Ombudsman as confirmed. Please contact us directly should you have any queries in the future. Kind regards, K Dehal Complaints Case Manager”