Disappointed

I had a legal policy with clientele so I’ve decided to cancel it telephonically on the 14th of September I then received an sms saying “Dear Client. Please take note that Clientele has been instructed not to deduct your Legal policy premium from your salary. Should this not be your instruction, please contact us on ********** 000. Regards, Clientele. ” On the 11th of October I noticed that they’ve deducted from my payslip I called again to find out what why I was told that my legal policy was cancelled on 2018-09-31 when I asked about the sms I received on the 14th they couldn’t answer but promised to refund me after 7-10 working days. After those days has passed I called again on the 22nd of October I spoke with Mr Peter,Mr Makhapela, Mr Augustine who couldn’t help me the last person I spoke with was Ms Bonisiwe who promised that I’ll receive my money on the following day which was the 25th of October 2018 I a still waiting I waisted my airtime as well as my time calling them. I’m very disappointed as it is a very big & well known company I didn’t expect that from it.