vJ
victoria J
1 reviews | Active since Aug 2020
17 Oct 2022, 08:05
Disapointed
I am awaiting feedback from Clientele, I always get automated responses with nobody actually reaching out.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
17 Oct 2022, 10:32Dear Victoria J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply17 Oct 2022, 10:32
Official
Dear Victoria J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
19 Oct 2022, 16:56“Dear Victoria J, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have advised you fully on your matter and the policy terms. Should you wish to discuss this further, please contact us directly. Regards, C. Fick Complaints Case Manager”
Clientele Legal's reply19 Oct 2022, 16:56
Official
“Dear Victoria J, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have advised you fully on your matter and the policy terms. Should you wish to discuss this further, please contact us directly. Regards, C. Fick Complaints Case Manager”