FH
FAAGHIR H

1 reviews | Active since Nov 2016

28 Nov 2016, 09:23

DIDNT EXPECT THIS TYPE OF SERVICE - P***

<p>VERY BAD SERVICE FROM THE START - CANT BELIEVE IM PAYINIG FOR THIS TYPE OF SERVICE , MY WIFE WAS DRIVING AND HAD A ACCIDENT WITH MY CAR SHE IS A MEMBER ON MY POLICY , WHAT MAKES IT WORSE AFTER I REGISTERED THE CLAIM MY PREMIUMS INCREASED , I DONT MIND PAYING BUT NOW I FEEL LIKE WHAT AM I PAYING FOR , FIRST A MORNE WAS DEALING WITH MY CLAIM I THEN HAD TO SEND HIM MY DETAILS POLICE REPORT , AFFIDAVIT STATING I DONT HAVE INSURANCE COVER, THIS TOOK SOME TIME AFTER COMPAINING HE CONFIRMED HER RECIVED MY DETAILS HE THEN HANDED THE CASE OVER TO A DEBORAH I DONT KNOW WHY ? WHO CALLED ME AND ASKED ME TO SEND HER THE SAME DETAILS I SENT TO MORNE, THIS CLAIM HAS BEEN GOINIG ON SINCE THE 18/07/2016 AND UP TILL TODAY I HAVE HAD NO POSTIVE FEEDBACK OR RESPONSE FROM CLIENTELE LEGAL. IM GOING TO FIX MY OWN CAR AND CANCEL THIS INSURANCE ITS NOT WORTH HAVING.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply28 Nov 2016, 09:41
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply29 Nov 2016, 08:02
Official

We wish to confirm that the writer herein was in contact with you today.

We apologise with regards to your dissatisfaction of our internal processes and service provided. We can assure you that we take your concerns seriously and will ensure that your complaint is resolved as per our agreement of today.

Thank you for making the decision to continue with your Legal Policy. Should you have any further queries, kindly contact our offices on *** or email ***.

Kind Regards

Chanel Oliphant
Team Leader
Clientèle Legal