TZ
Thobekile Z
1 reviews | Active since Oct 2020
11 Oct 2020, 18:48
Desire to cancel my policy as i was ******* to joining it
I was recently ******* by some of the clientele agents into taking a classic legal plan which will debit my account per month. The lady told me am joining a rewards programme and i have tried to contact clientele regarding this but they have not been able to help me for days now .
I wish to cancel the policy as iam not working and cannot afford it
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Oct 2020, 08:52Dear Thobekile Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Oct 2020, 08:52
Official
Dear Thobekile Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
14 Oct 2020, 11:29Dear Thobekile Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channel. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken.
The refund process was explained and the you confirmed that you are satisfied with the feedback provided.
Should you require further assistance please do not hesitate to contact us again.
Kind Regards,
Market Conduct
Clientele Legal's reply14 Oct 2020, 11:29
Official
Dear Thobekile Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channel. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken.
The refund process was explained and the you confirmed that you are satisfied with the feedback provided.
Should you require further assistance please do not hesitate to contact us again.
Kind Regards,
Market Conduct