DH
Dvid H
1 reviews | Active since Sept 2016
03 Jun 2022, 16:16
Denying to change my debit order which resulted in unpaid penalty of R2000 by my bank
Inefficient whatsapp processe ofwhich consultants come back to you after days and denying to change debit order from one bank to another. I have asked clientele for ages now to change my debit orders from standard bank to FNB and they denied resulting in u paid items of over R2000 bill and I want nothing but to cancel my policy - I cannot do with such a stubborn company who care for nothing but their egos and to the rest of the customers what h out for this negligence their processes are inefficient
Helpful (0)
Replies (8)0
Replies (8)
Clientele Legal's replyOfficial
03 Jun 2022, 16:56Dear Dvid H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply03 Jun 2022, 16:56
Official
Dear Dvid H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
DH
Dvid H's updateReviewer Update
03 Jun 2022, 18:19Assist me after denying me an opportunity to be assisted for over 5 month, what would change now?
DH
Dvid H's update03 Jun 2022, 18:19
Reviewer Update
Assist me after denying me an opportunity to be assisted for over 5 month, what would change now?
Clientele Legal's replyOfficial
03 Jun 2022, 19:47Dear Dear Dvid H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ***) resulted in no success.
Can you please provide me with alternative contact details so that I can be able to assist you.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Lebohang Makhakhe
Clientele Life Insurance
Clientele Legal's reply03 Jun 2022, 19:47
Official
Dear Dear Dvid H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ***) resulted in no success.
Can you please provide me with alternative contact details so that I can be able to assist you.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Lebohang Makhakhe
Clientele Life Insurance
DH
Dvid H's updateReviewer Update
04 Jun 2022, 08:29You see even today you proceeded with your selfish decision of debiting my dormant account again even when I told you to stop, you had an opportunity to debit my new account but you failed resulting in extra R150 fees of my account this morning, I don't want anything to do with you anymore but plz cancel my policy. I am tired of you guys and will ask everyone else I encouraged to join you guys to move all their policies too!
DH
Dvid H's update04 Jun 2022, 08:29
Reviewer Update
You see even today you proceeded with your selfish decision of debiting my dormant account again even when I told you to stop, you had an opportunity to debit my new account but you failed resulting in extra R150 fees of my account this morning, I don't want anything to do with you anymore but plz cancel my policy. I am tired of you guys and will ask everyone else I encouraged to join you guys to move all their policies too!
DH
Dvid H's updateReviewer Update
04 Jun 2022, 08:31My account is sitting with arrears of over R2150 because of your selfishness and cannot be closed, I wonder what business model do you run for denying a customer to change their account preference. Hope all customers see this and close their accounts, I will report this practice to your superiors and initiate social media campaigns to let everyone know of your mulpractice!
DH
Dvid H's update04 Jun 2022, 08:31
Reviewer Update
My account is sitting with arrears of over R2150 because of your selfishness and cannot be closed, I wonder what business model do you run for denying a customer to change their account preference. Hope all customers see this and close their accounts, I will report this practice to your superiors and initiate social media campaigns to let everyone know of your mulpractice!
DH
Dvid H's updateReviewer Update
04 Jun 2022, 08:34You have my details just close my account asemblif, I don't want any explanation from you. You will give context on the social media posts which I am doing now, your mulpractice must be known to the public domain
DH
Dvid H's update04 Jun 2022, 08:34
Reviewer Update
You have my details just close my account asemblif, I don't want any explanation from you. You will give context on the social media posts which I am doing now, your mulpractice must be known to the public domain
Clientele Legal's replyOfficial
06 Jun 2022, 17:11Dear Dear Dvid H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you again on the numbers we have on record ***) resulted in no success.
Can you please provide me with alternative contact details so that I can be able to assist you.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Lebohang Makhakhe
Clientele Life Insurance
Clientele Legal's reply06 Jun 2022, 17:11
Official
Dear Dear Dvid H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you again on the numbers we have on record ***) resulted in no success.
Can you please provide me with alternative contact details so that I can be able to assist you.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Lebohang Makhakhe
Clientele Life Insurance
DH
Dvid H's updateReviewer Update
08 Jun 2022, 19:00You know its a lie, no one called me and I wonder if you confused my number with someone s number. Just close my account since you can't give me solid feedback
DH
Dvid H's update08 Jun 2022, 19:00
Reviewer Update
You know its a lie, no one called me and I wonder if you confused my number with someone s number. Just close my account since you can't give me solid feedback