SM
Solly M
1 reviews | Active since Dec 2018
14 Nov 2025, 11:29
Denied service
This morning at 10:01 I called Clientele Legal on *** to logdge a claim and went throgh to a lady by the name of ASA, she then put me through to what she said was legal department and I got through to a gentleman whose name I did not get. He took a some of my information and promised to send an SMS immediately after the call with further instructions on how to go about with my claim. I mentioned three times on the call with him that I'm not with my phone and requested that he sends the SMS to my wifes phone *** which he agreed to. To this moment we have not received any SMS and can't proceed with the claim.
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Replies (2)
Clientele Legal's replyOfficial
14 Nov 2025, 11:50Dear Solly M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply14 Nov 2025, 11:50
Official
Dear Solly M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
18 Nov 2025, 06:43Dear Solly M
Thank you for reaching out and sharing your concerns with us.
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs.
We understand the frustration this situation may have caused, and we want to assure you of our commitment to delivering prompt and professional assistance at all times.
We acknowledge your concerns regarding the lack of feedback on your matter, and we sincerely apologize for any inconvenience you may have experienced.
We are here to support you, and we will reach out to the third party as soon as we receive your further instructions, as discussed.
If you would like to discuss this further or have any additional questions, please feel free to reach out to us directly.
Warm regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply18 Nov 2025, 06:43
Official
Dear Solly M
Thank you for reaching out and sharing your concerns with us.
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs.
We understand the frustration this situation may have caused, and we want to assure you of our commitment to delivering prompt and professional assistance at all times.
We acknowledge your concerns regarding the lack of feedback on your matter, and we sincerely apologize for any inconvenience you may have experienced.
We are here to support you, and we will reach out to the third party as soon as we receive your further instructions, as discussed.
If you would like to discuss this further or have any additional questions, please feel free to reach out to us directly.
Warm regards,
Alfred Vuso
Complaints Case Manager