CT
Cueen T
1 reviews | Active since Nov 2020
06 Nov 2020, 12:33
Delay tactics to minimize the cases that they get from their clients.
Clientele legal attorneys are a waste of time. They ask you 100 questions in circles without answering your question. When I asked to be transferred to another attorney the phone was put down in my ear. This is my 2nd bad experience with them. The last time I had to wait 3 days just to get a response on my legal enquiry. The telephone line is noisy and attorney that I spoke to keeps asking for information that I already gave him over and over, clearly indicating a lack of interest in my enquiry.
Helpful (0)
Replies (2)0
Replies (2)Clientele Legal's replyOfficial
06 Nov 2020, 13:49Dear Cueen T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply06 Nov 2020, 13:49
Official
Dear Cueen T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
12 Nov 2020, 10:30“Dear Cueen T,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as you are currently unavailable telephonically but have sent you an email.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and reassure you in terms of our superior assistance moving forward. We confirm a claim has been opened and it has been assigned to a legal advisor who will try contact you again in due course.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply12 Nov 2020, 10:30
Official
“Dear Cueen T,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as you are currently unavailable telephonically but have sent you an email.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and reassure you in terms of our superior assistance moving forward. We confirm a claim has been opened and it has been assigned to a legal advisor who will try contact you again in due course.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"
