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Gonwayne V

1 reviews | Active since Sept 2011

09 Sept 2021, 05:37

Delay in completing claim

Good day

This email is written as a formal complaint pertaining to my long outstanding matter regarding my medical-legal issue.

My claims process with Clientéle Legal started in late 2019 regarding the medical negligence against the dentist involved, who was found guilty by the Health Professions Council of South Africa (HPCSA).

I have been struggling, going back and for an average of two years. I have been compliant with all the requirements requested by Clientéle; quotations, letters of motivations, X-ray copies and my time.

My main concern is that I do not want the time limit, which is three years, to lapse for claim for medical negligence.

In the interim I am in constant pain and experiencing chronic sinusitis due to the injury incurred after the extraction done by the dentist involved.

It is unfair that Clientéle has taken this long to appoint an attorney, and still requests additional advising from an Advocate as communicated bu the appointed attorneys.

Kindly, will you be able to provide urgent feedback on my matter and have it expedited as I do need the surgical interventions to aid in my daily work. It has also affected my self-confidence which is not ideal in any situation.

Kind regards

0
Replies (3)
Clientele Legal
Clientele Legal's reply09 Sept 2021, 09:15
Official
Dear Gonwayne V

We confirm receipt of the concerns raised. 
  
Your query has been escalated to the relevant department for investigation.
  
Yours sincerely,
  
 Judith Mboweni
Clientele Legal 
GV
Gonwayne V's update09 Sept 2021, 10:09
Reviewer Update
Thank you. I look forward to your speedy and positive response.

Kind regards
GH Voigt
Clientele Legal
Clientele Legal's reply09 Sept 2021, 11:31
Official
 Dear Gonwayne V,  We thank you for escalating your concerns to us and addressing the complaint with you today.  We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.  As discussed, we are looking at the best way forward in your matter and your legal advisor will discuss this with you in due course.  We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.  Kind Regards, A. Ramdass Complaints Case Manager"