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Kgotso B

1 reviews | Active since Aug 2016

06 Oct 2025, 09:55

Deeply Disappointed with Clientèle Legal’s Service-Thandi Cwaai

I am extremely disappointed with the service I’ve received from Clientèle Legal. I was assigned a lawyer, Thandi Cwaai, who has consistently failed to act in my best interest. Despite raising multiple complaints and formally requesting her replacement, Clientèle Legal has refused to reassign my case.

It’s now been over six months, and my matter has made no meaningful progress. The lack of urgency, poor communication, and disregard for client concerns are unacceptable. I joined Clientèle Legal believing they would protect and represent my interests — instead, I’ve been ignored and left without support.

Please take my case seriously and assign me a competent representative who will actually move my matter forward.

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Replies (4)
Clientele Legal
Clientele Legal's reply06 Oct 2025, 10:06
Official
Dear Kgotso B, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Please kindly confirm the query in question and as well as the reference number linked in order for us to escalate to the relevant department. 

Kind regards, 

Clientele Legal
 
KB
Kgotso B's update06 Oct 2025, 11:36
Reviewer Update
P*** - Property-owner Dispute - Body Corporate Dispute
Clientele Legal
Clientele Legal's reply06 Oct 2025, 13:08
Official
 
Dear Kgotso B, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

 Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal

 
Clientele Legal
Clientele Legal's reply07 Oct 2025, 11:34
Official
Dear Kgotso B, 
 
Thank you for reaching out and sharing your concerns with us. 
 
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs. 
 
We understand the frustration this situation may have caused, and we want to assure you of our commitment to delivering prompt and professional assistance at all times. 
 
We acknowledge your concerns regarding the lack of feedback on your matter, and we sincerely apologize for any inconvenience you may have experienced. 
 
We are here to support you, and we will reach out to the third party as soon as we receive your further instructions, as discussed. 
 
If you would like to discuss this further or have any additional questions, please feel free to reach out to us directly. 
 
Warm regards, 
 
Alfred Vuso  
Complaints Case Manager”