DEBITING UNAUTHORIZED MONEY FROM MY ACCOUNT

I cancelled my policy with Clientele Legal in August 2022, they failed to cancel the stop order. After numerous phone calls they refunded me the two premium which had gone off for September and October, however they did not cancel the stop order once again.

I called them again in January 2023 after noticing that the stop order is still going off. They confirmed that the refund for November, December and January would appear in 24hrs, to which it did not. I had to call their offices again only to find out that the payment was done and cancelled for no good reason in particular. After speaking to a Supervisor and Team Leader. They confirmed that necessary disciplinary actions would be taken against the employee and the stop order will be cancelled.

Once again in February the stop order went off. I have been communicating with their offices and I have not received a refund nor has the stop order been cancelled. Instead I am being thrown from pillar to post.

They advertise themselves as a reputable Law firm yet they taking unauthorized money from my account and they failed to attend to my legal matter.

CLIENTELE LEGAL IS A ****!