Debited my Account
<p>Debited my account after I canceled their services. They confirm that they will refund me, but no other response received up untill now.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact you assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact you assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, we have explained the reason for an additional debit order which was submitted to your account after the cancellation of the policy.
We have provided you with a solution moving forward and you have since confirmed that that you are satisfied with the outcome.
Thank you for giving us the opportunity to resolve your query, we trust you find this in order however, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Service Recovery Specialist
Clientele Legal
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, we have explained the reason for an additional debit order which was submitted to your account after the cancellation of the policy.
We have provided you with a solution moving forward and you have since confirmed that that you are satisfied with the outcome.
Thank you for giving us the opportunity to resolve your query, we trust you find this in order however, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Service Recovery Specialist
Clientele Legal
Thank you, I received my refund.
Thank you, I received my refund.