GK
Gininda K
1 reviews | Active since Sept 2021
23 Sept 2021, 17:39
Debit order without my authorization
Good day Clientele,
I don't know what you train your street sales representatives, but what they are doing is wrong.. On the 15th of September I was ******* by a lady sales representative saying that they are just checking if I qualify for whatever policy you trained them to promote.. I was told that I'll be receiving an SMS and thereafter I'd receive a call to confirm whether I'm interested in that policy or not.. Only for me to wake up a week later and my Capitec has been debited with R265.. Clientele, I'd like for you to fix this, and refund me my money as I don't want this so called policy or whatever it is
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Replies (2)
Clientele Legal's replyOfficial
27 Sept 2021, 12:36Dear Gininda K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 Sept 2021, 12:36
Official
Dear Gininda K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
27 Sept 2021, 15:52 Dear Gininda K
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
You confirmed that you understand the refund process. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
You confirmed that you understand the refund process. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
Clientele Legal's reply27 Sept 2021, 15:52
Official
Dear Gininda K
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
You confirmed that you understand the refund process. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
You confirmed that you understand the refund process. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team