XM
Xiluva M
1 reviews | Active since Jun 2021
23 Jun 2021, 01:00
Debit order made after canceling
I called clientele to make them aware that I am not interested in joining any policy on the very same day , I was told incorrect information about vouchers at certain offers and not being a client to clientele. I have canceled and received a proof of cancelation on the 18th of June. But a debit order has been made on 23rd of June. Can I kindly receive my money back, I need it..
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
24 Jun 2021, 10:59Dear Xiluva M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply24 Jun 2021, 10:59
Official
Dear Xiluva M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
24 Jun 2021, 11:10Dear Xiluva M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we made contact with you to explain our Billings process, bank cut off dates and the reason why the premium for the 23rd still continued after the cancellation. Please note that a refund for the premium deducted was sent and it will be paid back into your bank account by tomorrow midday. We would like to apologize for the inconvenience you have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply24 Jun 2021, 11:10
Official
Dear Xiluva M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we made contact with you to explain our Billings process, bank cut off dates and the reason why the premium for the 23rd still continued after the cancellation. Please note that a refund for the premium deducted was sent and it will be paid back into your bank account by tomorrow midday. We would like to apologize for the inconvenience you have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
XM
Xiluva M's updateReviewer Update
26 Jun 2021, 16:12Thank you so much Lindiwe Mabizela for the assistance you gave me. I received all my money yesterday. Your service is the best.
XM
Xiluva M's update26 Jun 2021, 16:12
Reviewer Update
Thank you so much Lindiwe Mabizela for the assistance you gave me. I received all my money yesterday. Your service is the best.
Clientele Legal's replyOfficial
30 Jun 2021, 11:05Dear Xiluva M, Thank you for the positive feedback. We appreciate the feedback and glad to know that we were able to improve your customer experience. Yours sincerely, Shanitha Hanuman Clientele Legal
Clientele Legal's reply30 Jun 2021, 11:05
Official
Dear Xiluva M, Thank you for the positive feedback. We appreciate the feedback and glad to know that we were able to improve your customer experience. Yours sincerely, Shanitha Hanuman Clientele Legal