CR
Christopher R
1 reviews | Active since Apr 2021
01 Mar 2022, 07:14
Debit Order Cancellation
Very quick to deduct money. Without any help. I have cancelled my policy last year already and they still deducting money from my bank account.
I even had a call from a consultant offering me a low premium, but I still cancelled my policy.
You guys will hear from the ombudsman
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
01 Mar 2022, 13:45Dear Christopher R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela Clientele Legal
Clientele Legal's reply01 Mar 2022, 13:45
Official
Dear Christopher R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela Clientele Legal
Clientele Legal's replyOfficial
01 Mar 2022, 15:28Dear Christopher R, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and the refund will be processed as explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Legal's reply01 Mar 2022, 15:28
Official
Dear Christopher R, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and the refund will be processed as explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life