QT
Quintin T
1 reviews | Active since Aug 2023
21 Aug 2023, 16:01
Debit order
Lack of explanation in detail debit orders they will for 10 days try to collect money from your bank account after there was no funds available for agreed debit day these people are blood suckered.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
23 Aug 2023, 10:54Dear Quintin Truter
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply23 Aug 2023, 10:54
Official
Dear Quintin Truter
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
23 Aug 2023, 11:38Dear Quintin T, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Clientele Legal's reply23 Aug 2023, 11:38
Official
Dear Quintin T, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Clientele Legal's replyOfficial
23 Aug 2023, 15:47Dear Quintin T, Kindly be informed that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Please note that we have responded to you via email at the provided email address and attached your original Policy Documents for easy reference.
Furthermore, our billings process uses an Early Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that Early Tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before or after the chosen debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you may have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Furthermore, our billings process uses an Early Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that Early Tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before or after the chosen debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you may have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Clientele Legal's reply23 Aug 2023, 15:47
Official
Dear Quintin T, Kindly be informed that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Please note that we have responded to you via email at the provided email address and attached your original Policy Documents for easy reference.
Furthermore, our billings process uses an Early Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that Early Tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before or after the chosen debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you may have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal
Furthermore, our billings process uses an Early Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that Early Tracking has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before or after the chosen debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you may have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneClientele Legal