NK
Ntokozo K
1 reviews | Active since Apr 2013
15 Jan 2021, 07:49
Debit order 5 days earlier than debicheck mandate
My debicheck mandate specifically states 20th of each month which is when i get paid. I understand most companies debit earlier in dec by sending an sms to advise, because i also get paid 5 days early i have had no issues over the years including clientelle legal. For the first time this yr, its the 15th Jan they have debited me and my last funds which i was meant to do groceries with this weekend for my family are gone. Clientelle legal has decided to help themselves before the agreed debit order date as per debicheck which is the 20th. I'm so angry and need answers on how we are going to survive till i get paid???
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Replies (2)Clientele Legal's replyOfficial
15 Jan 2021, 09:28Dear Ntokozo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Jan 2021, 09:28
Official
Dear Ntokozo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jan 2021, 14:26Dear Ntokozo,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the early debit in your account. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the early debit in your account. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Clientele Legal's reply15 Jan 2021, 14:26
Official
Dear Ntokozo,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the early debit in your account. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the early debit in your account. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
