1 reviews | Active since May 2016
Debit on unauthorised date
<p>Can someone please tell me why you are trying to debit my account on the 24th? Our agreed date as per our insurance contract was the 26th. Please sort this out or I will be finding myself another legal cover provider who will stick to agreements</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
We confirm that we have addressed your concerns regarding the early debit order. We confirm that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges. We have also listened to the sales call and that this was explained to you at sales stage.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and confirm that we have provided you with an alternative type of billings mechanism.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
We confirm that we have addressed your concerns regarding the early debit order. We confirm that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges. We have also listened to the sales call and that this was explained to you at sales stage.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and confirm that we have provided you with an alternative type of billings mechanism.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Clientele Legal