1 reviews | Active since Aug 2016
Debit as and when you feel
<p>This is the second time you do as you please with my account, I initially complained and instructed your company to only debit me on the agreed date. I then received a response saying you will remove that automatic tracking on my policies. again on the 2nd September moneywas deposited in my account and your company again debited R389 and R200 AGAIN!!! please can i have my premium back and you will debit me on the 25th Septermber as agreed, Not as and when you please...</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. We have also explained and provided you with an alternative type of billing mechanism. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. We have also explained and provided you with an alternative type of billing mechanism. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal