BK
Bevan K
1 reviews | Active since May 2019
18 Aug 2026, 06:38
Debi Check authorisation not working
Good day
I have made numerous calls to Clientele regarding the problem of not being able to debi check my policy.
This same issue happened last year and is happening again. The matter has been escalated 3 times in 1 month and still not resolved.
I have called Nedbank many times as well and the issue is with Clientele as discussed with a consultant from Clientele.
Please can this be resolved as soon as possible as I am unable to utilise my benefits on the Clientele app.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
18 Aug 2026, 07:18Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply18 Aug 2026, 07:18
Official
Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
18 Aug 2026, 12:46Dear Bevan K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Clientele Legal
Clientele Legal's reply18 Aug 2026, 12:46
Official
Dear Bevan K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Clientele Legal
BK
Bevan K's updateReviewer Update
25 Aug 2026, 06:05Good morning
I have been in contact with Lindokuhle whom advised the matter is with the IT department.
This debit check issue is taking long to be resolved from Clientele's IT department.
I am losing out on my Royalty benefits for the month of August.
I have been in contact with Lindokuhle whom advised the matter is with the IT department.
This debit check issue is taking long to be resolved from Clientele's IT department.
I am losing out on my Royalty benefits for the month of August.
BK
Bevan K's update25 Aug 2026, 06:05
Reviewer Update
Good morning
I have been in contact with Lindokuhle whom advised the matter is with the IT department.
This debit check issue is taking long to be resolved from Clientele's IT department.
I am losing out on my Royalty benefits for the month of August.
I have been in contact with Lindokuhle whom advised the matter is with the IT department.
This debit check issue is taking long to be resolved from Clientele's IT department.
I am losing out on my Royalty benefits for the month of August.
Clientele Legal's replyOfficial
26 Aug 2026, 15:14Dear Bevan K,
Thank you for your feedback.
We sincerely apologise for the delay in resolving your Debit Check issue and the impact this has on your August Royalty benefits.
We confirm that Lindokuhle has escalated your matter to our IT department, and management is now actively monitoring its progress. We will contact you directly with an update as soon as we receive feedback.
Thank you for your patience.
Yours sincerely,
Clientele Legal
Thank you for your feedback.
We sincerely apologise for the delay in resolving your Debit Check issue and the impact this has on your August Royalty benefits.
We confirm that Lindokuhle has escalated your matter to our IT department, and management is now actively monitoring its progress. We will contact you directly with an update as soon as we receive feedback.
Thank you for your patience.
Yours sincerely,
Clientele Legal
Clientele Legal's reply26 Aug 2026, 15:14
Official
Dear Bevan K,
Thank you for your feedback.
We sincerely apologise for the delay in resolving your Debit Check issue and the impact this has on your August Royalty benefits.
We confirm that Lindokuhle has escalated your matter to our IT department, and management is now actively monitoring its progress. We will contact you directly with an update as soon as we receive feedback.
Thank you for your patience.
Yours sincerely,
Clientele Legal
Thank you for your feedback.
We sincerely apologise for the delay in resolving your Debit Check issue and the impact this has on your August Royalty benefits.
We confirm that Lindokuhle has escalated your matter to our IT department, and management is now actively monitoring its progress. We will contact you directly with an update as soon as we receive feedback.
Thank you for your patience.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
31 Aug 2026, 15:42Dear Bevan K,
Thank you for raising your concerns with us.
As per our telephone discussion, we can confirm that your query has been resolved. We sincerely apologise for not living up to your expectations, and we know how upsetting this must have been for you. To make sure it doesn't occur again, we are dealing with the problem internally to ensure it doesn't happen again. Thank you for your patience.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
As per our telephone discussion, we can confirm that your query has been resolved. We sincerely apologise for not living up to your expectations, and we know how upsetting this must have been for you. To make sure it doesn't occur again, we are dealing with the problem internally to ensure it doesn't happen again. Thank you for your patience.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Legal's reply31 Aug 2026, 15:42
Official
Dear Bevan K,
Thank you for raising your concerns with us.
As per our telephone discussion, we can confirm that your query has been resolved. We sincerely apologise for not living up to your expectations, and we know how upsetting this must have been for you. To make sure it doesn't occur again, we are dealing with the problem internally to ensure it doesn't happen again. Thank you for your patience.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
As per our telephone discussion, we can confirm that your query has been resolved. We sincerely apologise for not living up to your expectations, and we know how upsetting this must have been for you. To make sure it doesn't occur again, we are dealing with the problem internally to ensure it doesn't happen again. Thank you for your patience.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
BK
Bevan K's updateReviewer Update
31 Aug 2026, 18:44Thank you Lindokuhle for you excellent assistance in resolving this issue!
BK
Bevan K's update31 Aug 2026, 18:44
Reviewer Update
Thank you Lindokuhle for you excellent assistance in resolving this issue!