VT
Vuyolwetu T

1 reviews | Active since Jul 2014

06 Sept 2021, 05:55

Day light ******* and unfair treatment

Tuesday morning was arrested by Traffic Officer and the incident happened around about 10 am. Provided my sister Unathi Timoti with contact details of clientele legal as i needed her to contact my lawyer to be able to resolve the matter.

Unathi called and nothing was done by Clientele as I have been paying my policy for a very long time. I spent a day and a half before being released for something I did not do. After being released Wednesday after 2 pm.

I then called in again and log a claim, was forwarded SMS with Reference number and email address to submit supporting documents. Called half past 4 Wednesday to confirm that they did receive the documents. They confirmed and I asked about the way forward the Lady I spoke with said that they will first review my case and see if I will be represented.

I waited the whole day Thursday for any sort of correspondence from Clientele Legal and I received nothing, I then once more called half past 4 pm Thursday afternoon to confirm and the lady I spoke to said I will be presented but she failed to provide details of the person who will be presenting me.

Friday morning, I looked like a fool as I was in court half past 8 and no one called or pitched. half past 9 after seeing people being called in, I decided to call in once more. Then I got a call from Thabo after he sent me an email confirming that I will be represented by Parker Attorney, He then called and apologized about the fact that the lawyer will only be in court after an hour.

I then was called in court and represented myself. Looked so stupid when had to inform the magistrate that my lawyer is running late and was not even able to provide his name.

I called Parker Attorney to find out they were about of the lawyer, and I was told that he is on his way and his not picking up his phone. Was given his Name which is Ross.

He called after 11 and said that his office will call as there is certain documents which are needed, and he confirmed that he won’t be representing me on the 22 September 2021.

I was so disappointed on how the whole matter was handled. When I needed Clientele Legal to assist, they showed me the only thing they value the most is debiting my account

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Replies (2)
Clientele Legal
Clientele Legal's reply06 Sept 2021, 10:35
Official
Dear  Johann J 

We confirm receipt of the concerns raised. 
  
Your query has been escalated to the relevant department for investigation.
  
  Yours sincerely,
  
  Judith Mboweni
  Clientele Legal 
Clientele Legal
Clientele Legal's reply06 Sept 2021, 16:34
Official
“Dear Vuyolwetu Timoti, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.  Should you wish to discuss your matter further, please contact us directly.  Yours sincerely,
  
Carla FickComplaints Case Manager”