day light ******* and poor service!!!

I signed up with Clientele legal early 2023 (policy no: ***), in 2024 I started with divorce proceedings, and they said they will not be able to assist me due to the fact that my spouse separated from me in 2017. they said I must get an external Attorney to assist, but they continue deducting money from my bank. So, I managed to get an external Attorney to assist with the legal proceedings on the divorce. i then decided to cancel the legal policy with clientel due to no support and them refusing to allocate me a lawyer for my case. Clientel canceled the policy but they insist on deducting money from my bank as they say cancelation takes 31 working days. i am dissapointed with the manor which I have been treated as a customer. why are you taking my cash if you will not represent me and yet still insist on taking my cash even though you will not cover me. this is day light ******* and poor service; I feel like I have been ****med as I am currently undergoing financial strain of having to pay for the Attorney for my divorce case and still pay Clientele legal non existing policy that has been canceled.