BV
Barbara V
1 reviews | Active since Nov 2017
24 Aug 2020, 11:13
Customer service and appreciation is non-existent
Trying to get assistance from your company is akin to willing blood from a stone. Not only did we struggle for weeks on end to get any legal advice, once a lawyer actually called us, she sounded irritated at having been disturbed by our problem. Had I not known that we had a policy with Clientele Legal I might've been mistaken in believing that she was actually working for the opposition. Part two of this saga has been in trying to cancel the policy. I have requested cancellation on 4th, 11th and 18th August with zero response. Perhaps it is time for a little customer retention training? I need confirmation that this policy has been cancelled as per my initial request.
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Replies (2)
Clientele Legal's replyOfficial
24 Aug 2020, 12:30Dear Barbara V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Aug 2020, 12:30
Official
Dear Barbara V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
25 Aug 2020, 08:16“Dear Barbara V,
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and further confirm that the complaint was resolved.
We understand your frustration, however as discussed with your husband, we would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We confirm that we have provided your husband way a forward regarding your matter. We have also requested Information from your husband and look forward to hearing from you at your earliest convenience, as we are committed to assisting you with you matter further within the terms and conditions of your legal policy.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"
Clientele Legal's reply25 Aug 2020, 08:16
Official
“Dear Barbara V,
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and further confirm that the complaint was resolved.
We understand your frustration, however as discussed with your husband, we would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We confirm that we have provided your husband way a forward regarding your matter. We have also requested Information from your husband and look forward to hearing from you at your earliest convenience, as we are committed to assisting you with you matter further within the terms and conditions of your legal policy.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"