BP
Bongeka P
1 reviews | Active since Mar 2019
12 Oct 2020, 09:13
Customer service
Tried contacting customer service to no avail. on emails I'm told to give them 2 working days but it's been a week with no response.my account was debited twice by clientele on consecutive days. May they kindly call back
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Oct 2020, 10:22Dear Bongeka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Oct 2020, 10:22
Official
Dear Bongeka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
13 Oct 2020, 12:37Dear Bongeka P,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Regarding the concerns raised, feedback was provided telephonically and it was confirmed that your premiums for the month of June and July 2020 were received successfully via resubmission.
We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply13 Oct 2020, 12:37
Official
Dear Bongeka P,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Regarding the concerns raised, feedback was provided telephonically and it was confirmed that your premiums for the month of June and July 2020 were received successfully via resubmission.
We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal