CP
Chris P
1 reviews | Active since Feb 2011
09 Oct 2024, 17:55
Cumbersome cancellation process
I have sent multiple cancellation requests via email over the past few days. Now I got a reply that I must phone their call center.
Just cancel my membership!!!!
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Replies (2)
Clientele Legal's replyOfficial
10 Oct 2024, 08:44Dear Chris P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply10 Oct 2024, 08:44
Official
Dear Chris P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
10 Oct 2024, 15:19Dear Chris , We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that the letter confirming your policy cancellation has been sent to the email address you have provided. We would like to apologize for the delay and the inconvenience caused. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply10 Oct 2024, 15:19
Official
Dear Chris , We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that the letter confirming your policy cancellation has been sent to the email address you have provided. We would like to apologize for the delay and the inconvenience caused. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Maria Mokhuabane
Service Support Specialist
Clientele Life