GD
Gustaf D

1 reviews | Active since Nov 2021

25 Nov 2021, 03:12

Corporate ****s!

Clientele legal is the worst of the worst. Very, very disappointed with them. The only thing they are good at is collecting your hard earn cash. They are not trustworthy. I called them more than a month ago to cancel my legal policy with them, instead of doing so they convinced me to take a Covid payment break which I did. The break was so supposed to be for November, December and January. Well, as you can imagine, Clientele legal just convinced me that they are unworthy of getting another cent from me. They still went and deduct in November. Avoid Clientele Legal by all means. That name shouldn't even strike your mind when it comes to legal insurance. Clientele legal You can keep that last deduction. I Wont spoil my credit Rating by reversing that money with my bank.

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Replies (3)
Clientele Legal
Clientele Legal's reply25 Nov 2021, 09:39
Official
Dear Gustaf D 


We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
   
Yours sincerely,
    
Shanitha Hanuman 
Clientele Legal     
Clientele Legal
Clientele Legal's reply26 Nov 2021, 13:51
Official
Dear Gustaf D,
  
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 

We confirm that we have contacted you and addressed all raised concerns regarding all raised concerns.

We would like to take this opportunity to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.

Furthermore, an urgent refund has been processed and should be paid within the next 24-48 working hours. 

We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so. 

Yours sincerely,
    
Siphesihle Rodolo
Clientele Legal
GD
Gustaf D's update02 Dec 2021, 11:05
Reviewer Update
Dear Siphesihle,

I just want to thank you for your follow up on my post. Thanks for your quick response and helping me resolve my issue. I just want to let you know I received my premium back.

Thank you

Yours sincerely
Gustaf D