TB
Tsepo B
1 reviews | Active since Dec 2021
20 Dec 2021, 11:58
Contract
Really disappointed it your service ive been try to cancel my policy for four months now but you keep sending me vouchers and thanking me for staying with you and clearly im being kept in this policy by force
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
21 Dec 2021, 09:40Dear Tsepo B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply21 Dec 2021, 09:40
Official
Dear Tsepo B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
21 Dec 2021, 14:28Dear Tsepo B, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply21 Dec 2021, 14:28
Official
Dear Tsepo B, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Clientele Legal
TB
Tsepo B's updateReviewer Update
22 Dec 2021, 09:36I'd like to thank the service i got from Lindiwe Mabizela.i was able to cancel my policy. Thank you very much.
TB
Tsepo B's update22 Dec 2021, 09:36
Reviewer Update
I'd like to thank the service i got from Lindiwe Mabizela.i was able to cancel my policy. Thank you very much.
Clientele Legal's replyOfficial
22 Dec 2021, 15:49Dear Tsepo B, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Kindly note that a refund of the premium deducted in December will be paid within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply22 Dec 2021, 15:49
Official
Dear Tsepo B, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Kindly note that a refund of the premium deducted in December will be paid within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal