RH
Rochelle H

1 reviews | Active since Feb 2017

17 Jun 2025, 16:53

Constantly calling recently deceased number

I have recieved phone calls daily on my grans phone, she passed away 2 weeks ago and they just refuse to stop harassing and calling, I have asked them to remove her number from their data base as we are all going through a rough time dealing with her loss. Then they tey to convince me to buy life cover, I was with clientelle for 10 years but lack of service and refusal to assist with court matters I cancelled with them. Please could somebody get back to me to have my grandmother's number removed from your data base. I have blocked the numbers but it seems you have multiple numbers

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Replies (3)
Clientele Legal
Clientele Legal's reply17 Jun 2025, 17:46
Official
Dear Rochelle H, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely, 

Clientele Legal
Clientele Legal
Clientele Legal's reply18 Jun 2025, 10:04
Official
Dear Rochelle H, 
We confirm receipt of the concerns raised and we sincerely apologize for the inconvenience.  We send our sincere sympathies to you and your family on your grandmother's passing. 
 
Please let us know if the mobile number registered here on Hello Peter is the one you would like us to remove from our database; if not, please email it to the email we have sent. Yours Sincerely  Clientele Legal
Clientele Legal
Clientele Legal's reply18 Jun 2025, 12:40
Official
Dear Rochelle H, 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
  
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Kindly note that you can also follow the below steps to Opt Out:

Step 1: Go to www.clientele.co.za and click on the search button.Step 2: Type in “Opt Out” and select “Clientele Communication”Step 3: Follow the prompts to opt out of receiving marketing content.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org.   We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

 Yours sincerely,
Clientele Legal