SN
Siyabonga N

1 reviews | Active since Jun 2012

22 Nov 2019, 06:53

Complete was of money and time and **** marketing

Clientele legal is an absolute waste of money!!! I am certain that they pay those actors in the adverts because what they testify to is completely contrary to how the Organisation operates. I lodged a dispute with them which is very simple to handle as there was admission of guilt from the other party - it has since been months which I am waiting for a simple letter of demand from them. I think I got some correspondence about 1 month ago say they are still drafting the letter. it's funny how quick they are to debit and make no mistakes or delays when it comes to that. I was also wrongfully arrested later on and again was failed by the company when I needed some to help me with bail to the point where I had to appoint another advocate on my own to get help.

They have no sense of urgency or understanding of the client's needs and situations at the time of need and it is a very impersonal service.

All that is left for me to do now is to cancel the useless policy and try elsewhere.

If you were considering getting this policy - DON'T!!!!!

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Replies (2)
Clientele Legal
Clientele Legal's reply22 Nov 2019, 10:33
Official
Dear  Siyabonga N,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo

Clientele Legal 
Clientele Legal
Clientele Legal's reply27 Nov 2019, 14:45
Official
“Dear Siyabonga N,

Thank you for bringing this matter to our attention.

We have made various attempts to contact you telephonically, unfortunately without success. We also forwarded sms messages to you to inform you of the said attempts.

We do understand your frustration, and to ensure you of our commitment to the matter, we have provided you with a copy of the letter of demand, which was duly drafted and sent to the third party on your behalf.

We apologise for any inconvenience caused, the delay experienced was as a result of delayed postal services. 
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Please contact us on *** or email us at ***,should you have any queries in future.

Kind Regards,
 
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"