BM
Bika M
1 reviews | Active since May 2020
20 May 2020, 10:01
Complaint Mr BC Mkhize
You lie about your service. You are not who you say you are and you are not helpful at all. I have been with clientele for over 3 years and have tried to claim twice with difficulty. I need an insurance company that is going to help me. Not an insurance company that is going to find every reason why they can not help. Please take this as a very serious complaint and please resolve my matter.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
20 May 2020, 11:37Dear Bika M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply20 May 2020, 11:37
Official
Dear Bika M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
21 May 2020, 14:08Dear Bika M, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that we have provided you with a way forward regarding your matter. We shall attend to the necessary and provide you with further feedback in due course. At Clientele Legal, we are committed to ensuring positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards Carla Fick Complaints Case Manager”
Clientele Legal's reply21 May 2020, 14:08
Official
Dear Bika M, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that we have provided you with a way forward regarding your matter. We shall attend to the necessary and provide you with further feedback in due course. At Clientele Legal, we are committed to ensuring positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards Carla Fick Complaints Case Manager”